At Apex Dining Store, we’re committed to making every aspect of your dining furniture journey exceptional. Below you’ll find answers to our most commonly asked questions about our premium dining collections, global delivery service, and customer care policies.

Our Products

What style of dining furniture does Apex Dining Store specialise in?
We curate timeless, elegant dining solutions including bookcases, dining chairs/benches, complete dining sets, display cabinets, and sideboards – all designed to create sophisticated dining spaces that become the heart of your home.
Are your products made from sustainable materials?
Yes, we carefully select materials that combine durability with environmental responsibility. Each piece in our collection is crafted to last generations, reducing the need for replacement.
Can I see the furniture in person before purchasing?
We welcome visitors to our Leeds showroom at 25 Vicar Lane where you can experience our collections firsthand. Our knowledgeable staff will be delighted to assist you.

Ordering & Payments

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions, and we never store your full payment details on our servers.
Do you offer gift wrapping or special packaging?
While all our items are carefully packaged for protection, we currently don’t offer gift wrapping services. However, our premium packaging ensures your furniture arrives in pristine condition.

Shipping & Delivery

What shipping options are available?
We offer two premium shipping services:
– Express Shipping (£12.95): Via DHL/FedEx in 10-15 business days with tracking
– Free Standard Shipping: For orders over £50 via EMS in 15-25 business days
Do you ship internationally?
Yes, we deliver globally (excluding some remote areas and parts of Asia). All international orders include transparent duty/tax calculations at checkout.
How can I track my order?
You’ll receive tracking information via email when your order leaves our Leeds showroom. For Express Shipping, you’ll have real-time updates.
What if I’m not home when delivery is attempted?
All deliveries require signature. You’ll be notified in advance to arrange a convenient delivery time. Missed deliveries will follow the carrier’s redelivery process.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the delivery date. Items must be in original, unused condition with all packaging materials. Please contact us at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In such cases, we’ll arrange and cover return shipping.
How long do refunds take to process?
Once we receive and inspect the returned item, refunds are processed within 5 business days and typically appear in your account within 7-10 business days.

Customer Care

How can I contact customer service?
Our dedicated team is available via email at [email protected]. We aim to respond to all inquiries within 24 business hours.
Do you offer assembly services?
Currently we don’t offer assembly services, but all our furniture comes with clear instructions and necessary hardware for straightforward assembly.
Can I modify or cancel my order after placement?
Orders enter processing quickly to ensure prompt delivery. Please contact us immediately at [email protected] if you need to modify or cancel an order – we’ll do our best to accommodate your request.

Didn’t find the answer you were looking for? Our customer care team is always happy to help at [email protected] or visit us at our Leeds showroom. We’re committed to making your Apex Dining Store experience as exceptional as our furniture collections.