At Apex Dining Store, we take as much care in ensuring your complete satisfaction as we do in crafting our premium dining furniture collections. Should any item not meet your expectations, our straightforward returns process ensures a resolution worthy of our discerning clientele.

Our Returns Promise

We offer a 15-day return policy from the date you receive your elegant furniture piece. To be eligible for return, items must be:

  • In original, undamaged condition
  • In the original packaging with all protective materials intact
  • Accompanied by proof of purchase

Please note: Due to the bespoke nature of certain items, custom-made furniture (including specially ordered finishes or dimensions) cannot be returned unless faulty. This includes select dining tables and display cabinets made to specific customer requirements.

Step-by-Step Returns Process

1. Initiate Your Return

Contact our customer care team within 15 days of delivery at [email protected] with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer an exchange or refund

2. Receive Return Authorization

Within 2 business days, we’ll email you:

  • A Return Merchandise Authorization (RMA) number
  • Detailed repackaging instructions
  • The appropriate return shipping address

3. Prepare Your Shipment

Please repackage items with all original materials, including:

  • Protective corner guards
  • Felt pads for table legs
  • All hardware components
  • Instruction manuals if applicable

4. Ship Your Return

We recommend using the original carrier (DHL/FedEx for standard shipping, EMS for free shipping) and purchasing insurance for high-value items. The customer is responsible for return shipping costs unless the return is due to our error.

5. Receive Your Refund or Exchange

Once we receive and inspect your return:

  • Refunds: Processed within 5 business days to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Exchanges: Your replacement item will ship within 3 business days of return approval

Return Request Template

To expedite your return, please use this template when contacting us:

Subject: Return Request – Order #[Your Order Number] Dear Apex Dining Store Team, I would like to initiate a return for the following item(s) from my order #[Your Order Number]: – Product Name: [e.g., “Walnut Display Cabinet”] – Quantity: [Number] – Reason for Return: [Please specify] I would prefer: [ ] Refund / [ ] Exchange for [Product Name if exchanging] I confirm the item(s) are in original condition with all packaging materials preserved. Please advise next steps at your earliest convenience. Best regards, [Your Full Name] [Your Contact Number]

Damaged or Incorrect Items

If your premium furniture arrives damaged or incorrect:

  1. Document the issue with clear photographs
  2. Note any shipping box damage on the carrier’s delivery receipt
  3. Contact us within 48 hours of delivery

We’ll arrange for a replacement or collection at no cost to you.

Final Notes

We understand that selecting the perfect dining table or bookcase is a considered decision. Our returns policy reflects our commitment to your satisfaction with every handcrafted piece from our Leeds workshop.

For any questions about returning your elegant furniture, please contact our customer care team:

Email: [email protected]
Address: Apex Dining Store, 25 Vicar Ln, Leeds, GB LS4S 8MP