At Apex Dining Store, we combine artisanal craftsmanship with exceptional service to ensure your premium furniture arrives with the same care with which it was made. Our policies reflect our commitment to quality and your complete satisfaction.

Shipping Information

Order Processing

Each handcrafted piece undergoes final quality inspection before dispatch. Please allow:

  • 1-2 business days for order processing
  • Additional time for custom-made items (you’ll receive specific timelines for these pieces)

Delivery Options

We offer two shipping methods to suit your needs:

Standard Shipping (£12.95)

  • Carrier: DHL or FedEx
  • Delivery timeframe: 10-15 business days after dispatch
  • Includes tracking and signature confirmation

Free Shipping (Orders over £50)

  • Carrier: EMS
  • Delivery timeframe: 15-25 business days after dispatch
  • Includes basic tracking

Note: Delivery estimates exclude customs clearance times for international orders. Some Asian destinations and remote areas may not be serviceable.

Our Returns Promise

We offer a 15-day return policy from your delivery date for non-custom items in original condition. Our returns process mirrors the refined experience we want you to have with our furniture.

Non-Returnable Items

Due to their bespoke nature, these items cannot be returned unless faulty:

  • Custom-made furniture (special finishes/dimensions)
  • Dining tables made to specific requirements
  • Display cabinets built to customer specifications

Returns Process

Step 1: Initiate Your Return

Contact our customer care within 15 days of delivery at [email protected] with:

  • Order number
  • Item(s) for return
  • Reason for return
  • Refund or exchange preference

Step 2: Receive Return Authorization

Within 2 business days, we’ll email:

  • Return Merchandise Authorization (RMA) number
  • Detailed repackaging instructions
  • Appropriate return shipping address

Step 3: Prepare Your Shipment

Repackage items with all original materials including:

  • Protective corner guards
  • Felt pads for table legs
  • All hardware components
  • Instruction manuals (if applicable)

Step 4: Ship Your Return

We recommend:

  • Using the original carrier (DHL/FedEx for standard shipping, EMS for free shipping)
  • Purchasing insurance for high-value items
  • Retaining your shipping receipt

Note: Customers are responsible for return shipping costs unless the return results from our error.

Step 5: Receive Your Refund or Exchange

After we receive and inspect your return:

  • Refunds: Processed within 5 business days to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Exchanges: Your replacement will ship within 3 business days of return approval

Damaged or Incorrect Items

If your furniture arrives damaged or incorrect:

  1. Document the issue with clear photographs
  2. Note any shipping box damage on the carrier’s delivery receipt
  3. Contact us within 48 hours of delivery

We’ll arrange a replacement or collection at no cost to you.

Return Request Template

To expedite your return, please use this template:

Subject: Return Request – Order #[Your Order Number]

Dear Apex Dining Store Team,

I would like to initiate a return for the following item(s) from my order #[Your Order Number]:

  • Product Name: [e.g., “Walnut Display Cabinet”]
  • Quantity: [Number]
  • Reason for Return: [Please specify]

I would prefer: [ ] Refund / [ ] Exchange for [Product Name if exchanging]

I confirm the item(s) are in original condition with all packaging materials preserved.

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Number]

Contact Information

For any questions about returning your elegant furniture, please contact our customer care team:

We understand that selecting the perfect dining table or bookcase is a considered decision. Our policies reflect our commitment to your satisfaction with every handcrafted piece from our Leeds workshop.