Welcome to Apex Dining Store. These Terms and Conditions outline the agreement between you and our artisanal furniture workshop regarding your use of our website and purchase of our handcrafted products. By accessing our site or making a purchase, you agree to these terms.
1. Our Commitment to You
At Apex Dining Store, we combine traditional craftsmanship with modern service standards. Each piece in our collection of bookcases, dining furniture, and display cabinets is made with care in our Leeds workshop. These terms reflect our dedication to quality and your satisfaction.
2. User Responsibilities
2.1 Account Integrity
When creating an account, you agree to provide accurate information and maintain the security of your credentials.
2.2 Order Accuracy
You are responsible for ensuring all order details (including product specifications, delivery address, and contact information) are correct before submission.
2.3 Compliance
You agree not to misuse our website or products, including through unauthorized commercial use, fraudulent activities, or infringement of our intellectual property.
3. Products & Services
3.1 Product Descriptions
We take care to accurately describe our handcrafted furniture, including dimensions, materials, and finishes. Natural wood variations are inherent to artisanal products and are not considered defects.
3.2 Custom Orders
Custom-made furniture (including special finishes, dimensions, or specifications) requires additional production time and cannot be cancelled once production begins.
3.3 Availability
All products are subject to availability. We reserve the right to discontinue items without notice.
4. Ordering & Payment
4.1 Order Process
Your order represents an offer to purchase which we accept by sending an order confirmation. Each piece undergoes quality inspection before dispatch (1-2 business days for standard items).
4.2 Pricing
All prices are in GBP and include VAT where applicable. We reserve the right to correct pricing errors.
4.3 Payment Methods
We accept Visa, MasterCard, JCB, and PayPal. Payment is processed at time of order.
4.4 Delivery
Shipping options include:
- Standard Shipping (£12.95): DHL/FedEx, 10-15 business days after dispatch
- Free Shipping (Orders over £50): EMS, 15-25 business days after dispatch
5. Returns & Refunds
5.1 Return Policy
We offer a 15-day return window for non-custom items in original condition with all packaging materials. Custom furniture cannot be returned unless faulty.
5.2 Return Process
Contact us at [email protected] within 15 days of delivery to initiate returns. Customers are responsible for return shipping costs unless the return results from our error.
5.3 Refunds
Refunds are processed within 5 business days of receiving returned items. Original shipping fees are non-refundable.
5.4 Damaged Items
Report damage within 48 hours of delivery with photographs. We will arrange replacement or collection at no cost to you.
6. Intellectual Property
All website content, product designs, and branding are the property of Apex Dining Store and protected by intellectual property laws. You may not reproduce our designs or use our imagery without express written permission.
7. Liability Limitations
7.1 Product Use
Our furniture is designed for residential use. Commercial use may void warranties.
7.2 Website Availability
We strive to maintain website availability but are not liable for temporary outages.
7.3 General Limitation
Our liability is limited to the purchase price of the product, except where prohibited by law.
8. Privacy
Your privacy is important to us. Please review our separate Privacy Policy for details on how we handle your personal information.
9. Governing Law
These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of English courts.
10. Changes to Terms
We may update these terms periodically. The current version will always be available on our website.
11. Contact Us
For questions about these terms or our handcrafted furniture, please contact:
Apex Dining Store25 Vicar Ln, Leeds, GB LS4S 8MP
Email: [email protected]
Thank you for choosing Apex Dining Store. We appreciate the opportunity to bring our artisanal craftsmanship into your home.